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NO REFUNDS ON ALL BEAUTIFUL HAIR PRODUCTS-- because of sanitary issues with personal products, NO REFUNDS will be given.

ALL OTHER products:
The item(s) in question will be EXCHANGED ONLY if damaged from transit to you.

For exchanges to occur, the following must be followed:
• Return UNOPENED product(s)
• Photo of the damaged product (and receipt) must be returned within 3 business days of your receiving it.

*For your protection, and to ensure prompt delivery, we recommend that you send your return item(s) via USPS or insured. Please note that return shipping fees are NOT refundable and are the responsibility of the customer.

If a package is returned to us as 'non-deliverable' (from a wrong address), you may have your package reshipped to you, however, you are responsible for the reshipment cost.