Ready To Be You Wig Exchange Return Policy
NO CASH REFUNDS AVAILABLE. EXCHANGES ONLY for a "Store Credit" towards a wig of EQUAL or LESSER VALUE.
IMPORTANT: BEFORE you place your wig/topper order, please make sure the wig unit you have selected is right for you.
To be eligible for an exchange/return, item(s) MUST NOT be altered and MUST be in factory condition with ALL tags attached and in its original packaging. Item(s) that have been brushed out, have product applied to them, or show any other signs of wear are NOT eligible for exchange/return.
Clearance, discounted, custom, and display items CANNOT be returned or exchanged.
Accessories and costume wigs are also NOT eligible for return or exchange. Item(s) must be mailed back postmarked within 14 days of the original invoice date.
An eligible item may be returned for a 'store credit' only, subject to a $25 restocking fee. You have 6 months from the original invoice date to use your store credit before it expires.
An eligible item may be exchanged/returned for another item of equal or lesser value. YOU (the purchaser) are responsible to pay the additional return shipping charges.
The Process for Completing an Exchange/Return
1) Please send the item(s) back in its original packaging or a sturdy cardboard box and be sure to include a copy of the original invoice or include the invoice number from the invoice.
2) For the replacement item(s) that you want, kindly indicate the item ID number/name/color (from the title of the item on the product page in the store) and include this as a note in the returned package. The NEW wig unit that you want to use your store credit for MUST be of EQUAL or LESSER VALUE than the wig you're exchanging/returning. (If you want a higher valued product, simply pay the additional charge).
3) Send an "Exchange" confirmation email to Rene@BeautifulHairProducts.com
**Subject Line MUST READ WIG EXCHANGE CONFIRMATION Invoice# XXXX (whatever your invoice numbers replace the X's for those numbers).
4) Where to Send the Returned Item(s)
Beautiful Hair Products & Accessories Store
Attention: Returns Department
75 W. Nuevo Road, Suite E114
Perris, CA 92571
(951) 263-0612 office
(951) 567-6259 cell